Return Policy

Returns:

Customer satisfaction is our top priority. If you need to return an item, you may do so within 30 days from the day of purchase.

Due to hygienic reasons, a handling and refurbishing fee of 15% of the purchase price will be deducted from the refund. For international customers, the refund does not included the additional shipping cost. Return shipping costs will be at the customer's expense.

Returns will be inspected prior to issuing credit and wavonic.com reserves the right to refuse to refund any returned item that is not in resalable condition. Please allow 5 business days after the receipt of your package, to process your refund.

Refunds for items returned will be credited in the same form as the original payment type. Simply follow the instructions below to return an item.

Damaged or Defective Items:

Upon receiving your shipment, please notify wavonic.com as soon as possible if your order arrived damaged or the product was defective. Defective or damaged items may be repaired or exchanged for the same or equivalent model only.

Please use our ‘Warranty & Product Return’ form prior to returning a damaged or defective item. Upon receipt of the returned merchandise, we will inspect the item and send you a replacement.

Misuse or misapplication of items is beyond our control and will void any warranty. (Click here to view our warranty policy.) If your product is malfunctioning, you must contact us within the products' warranty period and we will have the product repaired or replaced.

Instructions for Returning Products:
1) Contact Us

Using our ‘Warranty & Product Return’ form, notify us of your intention to return a product and the reason for the return.

2) Copy Your Sales Receipt

Make a copy of the sales receipt that was packaged with your initial order (or include the original) when packaging your return. If you no longer have this receipt, please print a copy of the order confirmation email we sent to your registered email address.

3) Indicate Returned Items

Highlight the items on your sales receipt that you are returning. Also write a brief description of why you are returning the item(s).

4) Add the RMA Number

Add the Returned Mechandise Authorization (RMA) number that you receive in an email from us to the copy of the receipt.

5) Pack Your Return

Place the items that you are returning and your wavonic.com sales receipt in a sturdy box. Make sure all the items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.

Note that in the case of a product return for a refund, all items (including the manuals and carry bag) must be returned. (See the ‘Returns’ section above for specific details.)

6) Address Your Return

Use the following address to send your shipment:

Wavonic Canada Inc.
2492 Meadowgate Blvd.
London ON N6M 1L7
Canada

7) Send Your Return

We recommend that you use a courier, such as UPS or FedEx.

We also recommend that you purchase shipping insurance. After you send the package, use the tracking number supplied by the courier to ensure the package’s safe return.

Contact:

Please contact us using our ‘Warranty & Product Return’ form.

Canceling or Changing Orders:

Orders may be canceled or changed at no charge if the items have not been shipped. However, as most orders ship the same business day, there is only a small window of time to change or cancel an order once submitted.

Please use our ‘General Information’ form to cancel or change an order. Be sure to include name, address and order number in your request.

Orders that have already shipped from our warehouse, are subject to our standard return policy.